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FAQ
Frequently asked questions
Cost, insurance, the states we serve, and what sessions are like. If your question isn’t here, call or email us and we’ll answer it.
- Serving clients in CA · IL · NY
- $100–$250 per 50-minute session
- Aetna, Cigna, Optum & UHC accepted
01
Getting started
How do I know when I should see a therapist?
Therapy helps you understand important relationships in your life, especially if you have questions or want to make changes. People typically reach out to us because they are having trouble managing their own feelings, or often feel angry, sad, or anxious.
That being said, it is always a good time to see a therapist for a mental health checkup, just like you would go to get a physical exam. There does not need to be anything “wrong” in your life for you to want to make it better.
What states do you offer therapy services?
Our therapists are able to see clients in California, Illinois, and New York! Pending more states!
Why the name Soulstice Therapy?
The Solstice represents the longest and shortest day of the year. It occurs yearly and it always repeats. Just like events in our life, we can learn to manage and thrive with such events. No matter how different your day is, your soul will continue moving along. The soul represents what it means to be ready to live every second of life! Also, inspired by the Pixar movie Soul!
02
Cost & insurance
How much does therapy cost?
Therapy sessions can range between $100–$250 per session depending on the therapist you see. A portion of this practice is dedicated to sliding scale clients.
Please do not hesitate to reach out to us to talk to us about your personal circumstances. Unless otherwise arranged, payment is due at the time of service.
Do you accept insurance?
Yes. Coverage depends on your state and your therapist.
- In California we accept Aetna, Cigna, Medi-Cal, Optum, and UnitedHealthcare.
- In Illinois we accept Aetna, BCBS PPO, Cigna, Illinois Medicaid, Optum, and UnitedHealthcare.
- In New York we accept Aetna, Cigna, Optum, and UnitedHealthcare.
Email intake@soulstice.io or call (310) 853-3128 and we’ll confirm your coverage before your first session.
Is there a cancellation policy?
Yes, we request the standard 24-hour notice to cancel an appointment. This amount of notice could help another client get an appointment. If 24-hours’ notice is not given, or you miss an appointment, you may be charged the full fee for your session. Rest assured, we will not charge your account until we have spoken to you about the missed session.
03
Sessions
What to expect from your therapy session?
From our very first meeting, the course of your care is determined collaboratively. Each therapy session is 50 minutes.
You will receive a confirmation email from SimplePractice to set up your account with us (HIPAA compliant and HITRUST certified) as well as a link to the HIPAA compliant Google Meet for your video sessions.
Very often, clients want to know the number of appointments they should expect. Most clients attend sessions on a weekly or bi-weekly basis. With your therapist you will continually assess this as therapy progresses.
Can I meet my therapist in-person?
We are 100% virtual private practice.
How often do I need to come to therapy?
Typically, we recommend 1 visit every week for the first couple of months. But it all depends on your circumstances and treatment plan. It could be 1 visit a week. 1 visit every 2 weeks. 1 visit every quarter, etc. You can discuss with your therapist about your treatment plan.
What is Cognitive Behavioral Therapy (CBT)?
Cognitive Behavioral Therapy (CBT) helps you recognize unhelpful or inaccurate thoughts, beliefs, and behaviors, and replace them with more constructive ones. CBT is especially effective in treating anxiety and depression, but also helps with general stress management. The goal of CBT is for clients to overcome their conditions and see significant improvement in how they feel towards life overall, moving beyond temporary coping and endurance.
CBT is a problem-focused, evidence-based, and skills-based treatment that not only provides a framework for understanding what maintains problems, but also teaches practical tools and strategies for breaking unhelpful thought and behavioral patterns. CBT is backed by extensive research over the past five decades that shows strong evidence for effectively treating anxiety and depression.
How long does Cognitive Behavioral Therapy (CBT) take?
Throughout treatment, we will measure progress to ensure that the skills learned are effective and helping you reach your goals. While each case is unique to the people involved and the treatment goals might vary over time, many problems can be addressed in 12 to 20 weekly therapy sessions.
04
Couples & family
When should we go to couples therapy?
For most couples, trying out therapy is not an easy decision. It can be hard to acknowledge that things are not entirely perfect in a relationship that started out with high hopes and great expectations. It takes courage to acknowledge that everything we have tried at home has not been enough to achieve the results we are looking for.
Research has found that the longer couples wait before seeking counseling, the harder it becomes to turn around unhelpful habits and resolve hurt and resentment. When relationship problems persist for three months or longer, even a brief consultation with a couples counselor can be helpful in setting the partnership on a better course. Couples therapy can also provide tools in preparation for relational transitions, such as marriage and the birth of a child, or offer comfort following a shared tragedy.
What if my partner doesn’t want to join me in couples therapy?
We want to normalize that! It is very common that one person in the relationship is struggling with something and wants to seek outside assistance but the other partner does not want to attend. Please reach out to us and we can provide some guidance.
When is it time for the family to see a therapist?
Therapy can help families understand how their relationships work as a unit, and how those dynamics impact the family’s response to everything from major life events to simple tasks of daily living.
Our clients typically reach out to us because they are having trouble managing their interactions, or a member of the family often feels angry, sad, or anxious.
No matter what stage of life your family is going through, therapy can be among the best choices you make to work together toward meaningful change.
05
Privacy
What does HIPAA mean?
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge.
Which tools do you use for sessions and records?
Your account is set up through SimplePractice, which is HIPAA compliant and HITRUST certified. Video sessions are held on HIPAA compliant Google Meet.
Getting started
Start with a free 15-minute call
No commitment. Just a conversation about what’s going on and whether we’re a good fit.
